Pharmacy context
This pharmacy supplies its services at a distance, and it is located in a business centre. The pharmacy dispenses NHS prescriptions which are supplied to care homes predominantly in London and Essex. It offers Medicines Use Reviews (MURs), off-site flu vaccinations and a delivery service. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed. The inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It keeps the records it needs to keep by law and these are largely kept accurate and up to date. The pharmacy learns from mistakes that happen during the dispensing process to help make its services safer. And people can provide feedback about the pharmacy’s services.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They can raise any concerns or make suggestions and they can take professional decisions to ensure people taking medicines are safe. Where relevant, the pharmacy generally enrols staff on a suitable accredited training course for their role. But it does not always do this in a timely manner.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and are clean, tidy and secure.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely. It obtains its medicines from reputable sources, and manages them appropriately so that they are safe for people to use. Team members take the right action when safety alerts are received, to ensure that people get medicines and medical devices that are safe to use. But they don’t routinely record what action they have taken about these alerts. This could make it harder for them to show what they have done in response.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it maintains its equipment well.
Pharmacy details
Unit 9
Guardian Business Centre
Faringdon Avenue, Harold Hill
Romford
RM38FD
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |