AYP Healthcare (9011523)

Inspection summary findings

Principle 1. Governance

The pharmacy generally identifies the risks associated with its services and has written risk assessments to help show what action it takes to try and make its services safer. Its team members follow written procedures to help provide services safely and effectively. The pharmacy keeps the records it needs to by law. And it takes action to change its complaints handling process to improve the timeliness of how it responds to the complaints it receives.

Principle 2. Staff

There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team complete some additional training to help them develop their skills. But it is not structured, so learning needs may not always be identified or addressed.

Principle 3. Premises

The pharmacy premises are suitable for the services provided. And the pharmacy's website informs people about who provides the services.

Principle 4. Services, including medicines management

The pharmacy manages and provides its services safely. It gets its medicines from licensed sources, stores them appropriately and carries out regular checks to help make sure that they are in good condition. The pharmacy is accessible using electronic means. But the lack of a telephone may prevent some people making contact with the pharmacy.

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.