Pharmacy context
This is an online pharmacy situated in a warehouse near to Preston City Centre. People access the pharmacy using the website http://ayp.healthcare. It sells pharmacy only (P) and General Sales List (GSL) medicines to people through its website and delivers them using national couriers.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies the risks associated with its services and has written risk assessments. Its team members follow written procedures to help services be provided safely and effectively. The pharmacy keeps the records it needs to by law. But it does not always manage complaints and feedback in an effective or timely manner. Which means there are delays to people receiving a response about their complaint, and team members may miss learning opportunities from the concerns which are raised.
Principle 2. Staff
There are enough staff to manage the pharmacy's workload and they are appropriately trained for the jobs they do. Members of the pharmacy team complete some additional training to help them develop their skills. But it is not structured, so learning needs may not always be identified or addressed.
Principle 3. Premises
The pharmacy premises are suitable for the services provided. And the pharmacy's website effectively informs people about who provides the services.
Principle 4. Services, including medicines management
The pharmacy manages and provides its services safely. It gets its medicines from licensed sources, stores them appropriately and carries out regular checks to help make sure that they are in good condition. The pharmacy is accessible using electronic means. But the lack of a telephone may prevent some people making contact with the pharmacy. And the recent delivery failures mean services are not always provided in an effective manner.
Principle 5. Equipment and facilities
Members of the pharmacy team have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.