Inspection outcome: Standards not all met
Last inspection: 25/08/2022
This is a pharmacy that is
closed to the public and provides its services at a distance. The pharmacy is in
Harrow, Greater London. It dispenses NHS prescriptions,
supplies medicines inside multi-compartment compliance packs to residents in
care homes and to people in their own homes if they find it difficult to manage
them. People can also purchase over the counter (OTC), Pharmacy-only (P)
medicines, devices and some medicines for animals through the pharmacy's website www.avviropharmacy.co.uk. This is
through a third-party organisation. In addition, the pharmacy supplies medicines against private prescriptions issued by a private
online prescribing service.
Inspection summary findings
Principle 1. Governance
The pharmacy works with a private, online prescribing
service which is operating outside of the UK’s regulatory control. It does not
have the necessary checks, balances and controls in place to minimise risks
to people when medicines are supplied against prescriptions issued by this service.
The pharmacy has no specific written procedures for this service to help
guide the team. It is unable to demonstrate that it regularly reviews and
monitors the safety or quality of the prescribing service. The pharmacy does
not effectively safeguard vulnerable people. It unlawfully supplies prescription medicines
against incomplete private prescriptions. And the pharmacy has not fully maintained its
records for private prescriptions, in accordance with the law.
Principle 2. Staff
The pharmacy has enough staff to manage its workload
appropriately. And its team members are enrolled onto the appropriate
accredited training in line with their role.
Principle 3. Premises
The pharmacy's premises are suitable for the
provision and delivery of its services. The premises are maintained
appropriately. Access into the pharmacy is controlled and the pharmacy is
secure when closed.
Principle 4. Services, including medicines management
The pharmacy is not operating its associated, online
prescribing service safely. It has supplied vast quantities of medicines within
a short period of time which are liable to abuse or misuse. This includes
medicines for long-term conditions that require ongoing monitoring. The pharmacy team carries out insufficient and unsatisfactory clinical
checks to make sure that prescriptions are appropriate and safe for people. The pharmacy is not adequately assessing the
risks involved when supplying some medicines outside the UK. But
it sends medicines to people in the UK, using a suitable and tracked service.
Principle 5. Equipment and facilities
Principle was not inspected on this occasion.
108 Pentax House
South Hill Avenue
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.