Inspection outcome: Standards met
Last inspection: 14/04/2023
Pharmacy context
The pharmacy is in the residential area of Kennington on the outskirts of Oxford. It dispenses NHS and private prescriptions and provides health advice. Services provided by the pharmacy include Community Pharmacist Consultation Service (CPCS), delivery, discharge medicines service (DMS), new medicines service (NMS), blood pressure case-finding and seasonal flu vaccination service. The pharmacy supplies medicines in multi‐ compartment compliance aids for people who have difficulty managing their medicines.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy’s working practices are generally safe and effective. It has suitable standard operating procedures in place to make sure its team members work safely. Pharmacy team members follow an effective procedure of initialling dispensing labels so they can easily show who completed each step of the process if there is a query. They discuss the mistakes they make while dispensing medicines, but they do not always record them so they may be missing the opportunity to learn from them and help stop the same mistake happening again. The pharmacy mostly keeps the records it needs to by law. Members of the pharmacy team protect people’s private information, and they are appropriately trained in how to safeguard the welfare of vulnerable people.
Principle 2. Staff
On the day of the visit, the pharmacy's team members worked well together to manage their workload. The pharmacy provides them with ongoing training to develop their skills, although it does not generally give them protected learning time. Team members are comfortable about providing feedback about services to the pharmacist and they know how to raise concerns.
Principle 3. Premises
The pharmacy’s premises are secure and suitable for the provision of healthcare. The pharmacy protects people’s private information and keeps its medicines safe when it is closed.
Principle 4. Services, including medicines management
The pharmacy’s services are easily accessible to people with a range of needs. Its working practices are generally safe and effective. And it gets its medicines from reputable sources. It stores them securely at the right temperature to make sure they are fit for purpose and safe to use. The pharmacy team knows what to do when medicines have to be returned to the suppliers. Members of the team give advice to people about where they can get other support. They also make sure that people have all the information they need so that they can use their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for the services it offers. The pharmacy uses its equipment appropriately and keeps people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |