Inspection outcome: Standards met
Last inspection: 04/10/2022
Pharmacy context
This community pharmacy is in a residential area of Sunderland. Its main services include dispensing prescriptions and selling over-the-counter medicines. It supplies some medicines in multi-compartment compliance packs, designed to help people to take their medicines. And it delivers some medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with most of its services effectively. It keeps people’s private information secure. And it uses the feedback that it receives to inform the accessibility of its services. The pharmacy generally keeps the records it must by law. Pharmacy team members understand how to recognise and respond to safeguarding concerns. And they engage in conversations to help reduce risk following mistakes made during the dispensing process.
Principle 2. Staff
The pharmacy has a dedicated team of people who work together well. It supports its team members by providing regular feedback about their work and development. Pharmacy team members demonstrate enthusiasm for their roles. They engage in some conversations to help minimise risk. And they are confident in sharing their thoughts and they understand how to raise concerns at work.
Principle 3. Premises
The pharmacy is clean, secure, and suitable for the services provided. It has facilities to allow people to have a private conversation with a member of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It obtains its medicines from reputable sources. And it generally stores its medicines safely and securely. But team members do not always follow the pharmacy’s written procedures when providing medicines in multi-compartment compliance packs. So, they cannot be sure they always work in the safest and most effective way.
Principle 5. Equipment and facilities
Pharmacy team members have access to the equipment they require to provide the pharmacy’s services safely. And they use this equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |