Inspection outcome: Standards met
Last inspection: 15/02/2022
Pharmacy context
The pharmacy is located next to Green Porch doctor’s surgery in a largely residential area. And it serves a population with a wide variety of ages. The pharmacy receives around 90% of its prescriptions electronically. And it provides a range of services, including the New Medicine Service and flu vaccinations. It also provides medicines as part of the Community Pharmacist Consultation Service. The pharmacy supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a small number of people. The inspection was carried out during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. And it protects people’s personal information. People who use the pharmacy can provide feedback about its services. Team members understand their role in protecting vulnerable people. When a mistake happens, the team generally responds well. But it doesn’t always record mistakes that happen during the dispensing process. And this could mean that team members are missing out on opportunities to learn and improve the pharmacy’s services.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. Staff are provided with some training to support their learning needs and develop their skills. They can raise any concerns or make suggestions. Team members can take professional decisions to ensure people taking medicines are safe. They do the right training for their roles. But the pharmacy does not always ensure that team members are enrolled on relevant courses within the required timeframe.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and manages them well. People with a range of needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable suppliers and generally stores them properly. It responds appropriately to drug alerts and product recalls, so that people get medicines and medical devices that are safe to use. And it dispenses medicines into multi-compartment compliance packs safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
Pharmacy details
Green Porch House
Green Porch Close
Sittingbourne
ME102HA
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |