Inspection outcome: Standards met
Last inspection: 27/08/2019
Pharmacy context
The pharmacy is located on a busy high street in a town centre and it is surrounded by residential premises. The people who use the pharmacy are mainly older people. The pharmacy receives around 85% of its prescriptions electronically. The pharmacy provides a range of services, including Medicines Use Reviews, the New Medicine Service, flu vaccinations, chlamydia testing and treatment, emergency hormonal contraception and smoking cessation. It supplies medications in multi-compartment compliance packs to several people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to a few people.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information well and regularly seeks feedback from people who use the pharmacy. It largely keeps its records up to date and accurate. And team members understand their role in protecting vulnerable people.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. They are provided with ongoing and structured training to support their learning needs and maintain their knowledge and skills. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets. Team members are comfortable about raising concerns to do with the pharmacy or other issues affecting people’s safety.
Principle 3. Premises
The premises provide a safe, secure, and clean environment for the pharmacy's services.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services well and provides them safely. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. But the pharmacy doesn't always keep prescriptions at the pharmacy until medicines are collected. And this could increase the chance of these being supplied when the prescription is no longer valid.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |