Audley Mills Pharmacy (1031378)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It protects people’s personal information well. And it regularly seeks feedback from people who use the pharmacy. Team members understand their role in protecting vulnerable people and take appropriate action when needed. The pharmacy mostly keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. But it doesn't always record mistakes that happen during the dispensing process. And this could mean that team members are missing out on opportunities to learn and improve the pharmacy's​ services. 

Principle 2. Staff

The pharmacy has an adequate number of team members for its services. However, some team members have left and have not been replaced and this has sometimes created staff shortages on occasions. And being without a manager increases the workload on other team members. But overall, the team is managing the workload appropriately and prioritising tasks when needed. The team members can take professional decisions to ensure people taking medicines are safe. Team members are comfortable about raising concerns to do with the pharmacy or other issues affecting people’s safety. But they are not always able to complete available training. This could make it harder for them to keep their skills and knowledge up to date.

Principle 3. Premises

The premises provide a secure, and clean environment for the pharmacy's services. People can have a conversation with a team member in a private area. The premises are suitable for the pharmacy's services. But the pharmacy could do more to ensure that routine maintenance issues are addressed promptly. And to make sure that the room temperature in the summer months remains at a suitable level. 

Principle 4. Services, including medicines management

Overall, the pharmacy provides its services safely and manages them well. The pharmacy gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. ​But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines. 

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.