Inspection outcome: Standards met
Last inspection: 10/10/2019
Pharmacy context
This is a Healthy Living Pharmacy co-located with a post office, in close proximity to a GP practice and health centre. The pharmacy is located on a main road within a parade of shops in Romford and serves people who live locally. As well as dispensing NHS prescriptions the pharmacy supplies medicines in multi-compartment compliance packs including to people residing in a care home. It also provides flu vaccinations, Medicines Use Reviews (MURs) and the New Medicine Service (NMS). The pharmacy also offers a range of services via private patient group directions (PGDs)
including hair loss, erectile dysfunction, weight loss and malaria prophylaxis.
Inspection summary findings
Principle 1. Governance
Overall, the pharmacy identifies and manages the risks associated with its services. It asks people who use it for their feedback and it largely keeps the records it needs to by law. It generally protects people’s personal information appropriately. Team members know how to protect the welfare of vulnerable people. They are good at recording and learning from any mistakes. This helps them make the pharmacy’s services safer.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely. They have completed or are doing the required accredited training for their roles. They do ongoing training to help keep their knowledge and skills up to date. And they feel comfortable about raising any concerns.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and are clean and tidy and well maintained. Space is effectively managed to improve the work flow. People can have a conversation with a team member in a private area.
Principle 4. Services, including medicines management
The pharmacy generally provides its services safely and effectively. It gets its stock from reputable sources and mostly stores it properly. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |