Inspection outcome: Standards met
Last inspection: 25/07/2019
Pharmacy context
The pharmacy is in Scarborough, a popular coastal resort in North Yorkshire. The pharmacy has recently re-located to its present position. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as flu vaccinations, emergency hormonal contraception (EHC) and a smoking cessation service.
Inspection summary findings
Principle 1. Governance
The pharmacy has processes and up-to-date procedures to help the team manage the risks to services. The pharmacy's team members record and report any errors made when dispensing. And it keeps the records it must by law. It advertises how people can provide feedback and raise concerns and listens to their feedback to make improvements for people accessing the pharmacy. The pharmacy keeps people's private information safe. It has processes available to its team members, to help them protect the welfare of vulnerable people.
Principle 2. Staff
The pharmacy has enough trained and skilled team members to provide its services safely. The pharmacy team receive training on procedures. But do not have regular performance reviews. This could mean that gaps in their skills and knowledge are not identified and supported.
Principle 3. Premises
The pharmacy’s premises are clean, secure and suitable to provide its services safely. The pharmacy’s team appropriately manages the available space. And it has a suitable consultation room for people to have private conversations.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The services are generally well managed. The pharmacy may not always identify people who take higher-risk medicines. And this may mean that these people do not always get the information they need to help take their medicines safely. The pharmacy gets its medicines from reputable suppliers. And it mostly stores and manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy’s equipment is clean and safe, and the pharmacy uses it appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |