Inspection outcome: Standards met
Last inspection: 11/03/2020
The pharmacy is on a parade of shops in a residential area. It mainly dispenses NHS prescriptions and sells over-the-counter medicines. It supplies some people’s medicines in multi-compartment compliance packs to help them take their medicines. And it delivers medicines to people’s homes. The pharmacy provides a range of services including seasonal flu vaccinations and the Community Pharmacist Consultation Service (CPCS).
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately identifies and manages the risks to its services. It has up-to-date procedures to help the team members work safely and effectively. And it asks people for their feedback about the pharmacy’s services. The team members keep people’s private information secure. And they know their role in helping protect the wellbeing of vulnerable people. The team members respond well when they make mistakes whilst dispensing. They record their mistakes so they can make suitable changes to reduce the risk of the same mistake happening again. They mostly make the records they must by law.
Principle 2. Staff
The pharmacy has a team with the required skills and knowledge for the services it provides. Its team members complete some ongoing learning to keep these skills and knowledge up to date. They work well together to manage the workload. And the experienced team members support the member in training to help them resolve queries. Team members can use their professional judgment to make decisions. And they feel comfortable in raising any professional concerns if necessary.
Principle 3. Premises
The pharmacy is relatively clean, hygienic and it is secure. It provides an adequate space for the services provided. There is limited storage space, so some areas of the pharmacy appear cluttered. It has an adequate consultation room so people can talk to team members in private.
Principle 4. Services, including medicines management
The pharmacy provides services that support people's health needs. And it generally manages its services appropriately. The team members recognise the importance of supporting people taking higher risk medicines. And they provide these people with relevant advice and written information to help them take their medicines safely. The pharmacy obtains its medicines from reputable sources. And it mostly stores and manages its medicines appropriately. But the team members don’t always prioritise checking the expiry dates of medicines. So, there is a risk some medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services appropriately. And the team mostly uses these in ways to maintain people’s privacy.
2 Station Road
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
|The pharmacy has met all the standards for registered pharmacies|
|The pharmacy has not met one or more of the standards for registered pharmacies|
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
|The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards|
|The pharmacy delivers positive outcomes for patients and performs well against most of the standards|
|The pharmacy meets all the standards|
|The pharmacy has not met one or more standards|