Inspection outcome: Standards met
Last inspection: 18/11/2019
Pharmacy context
This is an independent community pharmacy situated in a residential area of Shirley. It sells a range of over-the-counter medicines and dispenses prescriptions. It offers Medicines Use Reviews (MURs) and New Medicine Service (NMS) checks. It supplies medicines in multi-compartment compliance packs to residents in care homes and to quite a few people living in their own homes who need help in managing their medicines. And it also administers flu vaccinations in the winter season. The pharmacy has one person receiving instalment medicine for substance misuse treatment.
Inspection summary findings
Principle 1. Governance
The pharmacy has safe and effective working practices. It keeps the records it needs to by law to ensure medicines are supplied safely and legally. Members of the pharmacy team monitor the safety and quality of the services they provide so that they can improve and further protect people's safety. They record and review their mistakes so that they can learn from them. The pharmacy generally keeps people’s private information safe. And it asks people for their feedback to improve services where possible. Members of the pharmacy team understand how they can help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough trained staff to provide its services safely. Members of the pharmacy team work well together, and they have access to training resources to help keep their skills and knowledge up to date. And they feel comfortable about raising any concerns or offering suggestions to help improve the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are safe, secure and suitable for the services it provides. And it has facilities to protect people’s privacy when using the pharmacy’s services.
Principle 4. Services, including medicines management
The pharmacy provides its services safely and effectively. Its services are accessible to people. And people receive the advice and support they need to help them take their medicines safely. The pharmacy obtains its medicines from reputable suppliers and it manages them properly. It takes the right action in response to drug recalls and safety alerts, so that people receive medicines that are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs for the services it provides.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |