Nuffield Health Parkside Hospital (1105307)

Inspection summary findings

Principle 1. Governance

The pharmacy manages the risks associated with its services very well. It works closely with other people in the hospital to make sure it is doing as much as it can to reduce those risks. The pharmacy has detailed written procedures which tell staff how to carry out their tasks safely. It regularly reviews those processes to make sure they stay up to date. It has good processes for learning from mistakes and effectively shares what it has learned. The pharmacy keeps up-to-date records of the things it needs to, and it carries out regular checks to make sure they are all completed properly. The pharmacy manages and protects confidential information well and its team members understand their role in helping to protect the welfare of vulnerable people. The pharmacy has suitable insurance in place to help protect people if things do go wrong.

Principle 2. Staff

The pharmacy has enough staff, with a variety of skills, to manage its workload safely. There is a good management structure in place which helps the pharmacy run smoothly and effectively. Pharmacy team members are well-trained and have a clear understanding of their roles and responsibilities. They work well together as a team and can make suggestions to improve safety and workflows as required.

Principle 3. Premises

The pharmacy’s premises are welcoming and provide a suitably professional setting for the service it delivers. They are bright, clean and easily accessible to people using the hospital.

Principle 4. Services, including medicines management

The pharmacy delivers its service in an easily accessible, safe and effective manner. Its team members give people detailed information about their medicines, taking into account the differing needs of people attending the hospital. They have a good understanding of the risks involved with some medicines and have suitable processes in place to highlight them to people and help them take those medicines safely. The pharmacy sources, stores and manages its medicines safely, and so makes sure that all the medicines it supplies are fit for purpose. It responds well to drug alerts or product recalls to make sure that people only get medicines or devices which are safe for them to take.

Principle 5. Equipment and facilities

The pharmacy has suitable facilities for the services it provides, and it makes sure that they are correctly used and maintained. It also ensures that people’s private information is kept safe and secure.