Ask Chemist (1034237)

Inspection summary findings

Principle 1. Governance

The pharmacy does not adequately identify and manage all the risks with providing its services. It does not make procedures designed to support the safe and effective running of the pharmacy available to its team members. And it does not help its team members in reporting and reflecting on mistakes they make during the dispensing process. This means they miss opportunities to learn from mistakes and prevent reoccurrence. Overall, pharmacy team members protect people's personal information. They know how to manage feedback and understand how to act to protect vulnerable people.

Principle 2. Staff

The pharmacy has enough team members to manage its workload. It has some support systems to help members of the pharmacy team in learning roles. But it does not encourage its team members to regularly reflect on their practice and share learning to help support continual improvement. Pharmacy team members communicate well with each other. And they know how to raise a professional concern at work.

Principle 3. Premises

The pharmacy premises are untidy, and the lack of space compromises the safety of the work environment. Cluttered workbenches increase the risk of team members making a dispensing mistake. The pharmacy is secure, and it maintains most physical fittings to an appropriate standard.

Principle 4. Services, including medicines management

The pharmacy does not store all of its medicines safely and securely. And it does not make effective checks to ensure it stores and manages its medicines appropriately. The pharmacy obtains its medicines from reputable sources. It generally makes its services accessible to people and it provides appropriate information to people to help them take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment to support the delivery of its services. And its team members use the equipment in a way which protects people’s privacy.