Inspection outcome: Standards met
Last inspection: 30/07/2019
Pharmacy context
This is a community pharmacy set within a supermarket, in a small town on the outskirts of the city of Lincoln. The pharmacy opens extended hours over seven days each week, including late into the evening. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy offers advice on the management of minor illnesses and long-term conditions.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And the pharmacy promotes how people can provide feedback. And it uses this feedback to improve access to medication. Pharmacy team members act openly and honestly by sharing information when mistakes happen. They continually discuss any learning and make changes to their practice. This helps to reduce the risks they identify. And they complete regular audits to measure the effectiveness of these actions. Pharmacy team members have the knowledge and skills to safeguard the wellbeing of vulnerable people. The pharmacy generally keeps all records it must by law. But some minor gaps in these records occasionally result in incomplete and inaccurate audit trails.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services safely. The pharmacy monitors its staffing levels and has effective contingency plans in place for changing workloads. This supports the team in managing its services. It has some systems in place for supporting the learning needs of its team members through ongoing training and structured feedback. Pharmacy team members engage in regular conversations relating to risk management and safety. The pharmacy promotes how its team members can provide feedback. And it listens to their feedback and acts on it appropriately.
Principle 3. Premises
The pharmacy is clean, secure and maintained to the standards required. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy advertises its services. And ensures these are accessible to people over its extended opening hours. It has up-to-date procedures to support the pharmacy team in delivering its services. And people visiting the pharmacy receive support and information to help them take their medicine safely. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. Pharmacy team members manage and use equipment in ways which protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |