Inspection outcome: Standards met
Last inspection: 14/08/2019
Pharmacy context
This Healthy Living Pharmacy (HLP) is located in a large ASDA supermarket close to the centre of Portsmouth. It dispenses NHS and private prescriptions, sells a range of over-the-counter medicines and provides health advice. The pharmacy offers flu vaccinations in the autumn and winter seasons and can supply anti-malarial medicines for people who may need them when travelling abroad.
Inspection summary findings
Principle 1. Governance
The pharmacy monitors and reviews the safety of its services to protect people and further improve patient safety. Its team members log and review the mistakes they make so that they can learn from them and act to avoid problems being repeated. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They work to professional standards and identify and manage risks appropriately. They understand their role in protecting vulnerable people, and they keep people’s private information safe. The pharmacy has appropriate insurance to protect people if things do go wrong. It keeps the records it needs to by law. But it hasn’t kept all of its records up to date and team members haven’t always been recording things properly on their computer system. This will make it harder for them to tell exactly what happened if problems or queries arise in the future.
Principle 2. Staff
The pharmacy continually monitors its staffing levels and ensures that it has enough staff to manage its workload safely. Pharmacy team members are well-trained and have a good understanding of their roles and responsibilities. They can make suggestions to improve safety and workflows where appropriate.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive its services
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages medicines safely, and so makes sure that all of the medicines it supplies are fit for purpose. The pharmacy responds appropriately to drug alerts or product recalls so that people only get medicines or devices which are safe. Team members take steps to identify most people supplied with high‐risk medicines so that they can be given extra information they need to take their medicines safely. But they don’t always record those checks. This may make it harder for them to show what they have done if any queries arise in the future.
Principle 5. Equipment and facilities
The pharmacy has the right equipment for the range of services it provides, and it keeps people’s private information safe.
Pharmacy details
The Bridge Shopping Centre
Somers Road North
PORTSMOUTH
PO11SL
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |