Asda Pharmacy (1093355)

Inspection summary findings

Principle 1. Governance

Pharmacy team members understand and manage risks associated with providing the pharmacy’s services safely. They record, and review mistakes made during the dispensing process. And they demonstrate how they share learning through regular safety reviews. Pharmacy team members have the skills and training to protect the welfare of vulnerable people. The pharmacy advertises how people can provide feedback and raise concerns. And it responds to feedback appropriately. The pharmacy keeps people’s private information safe. And it maintains the necessary records required by law.

Principle 2. Staff

The pharmacy has enough staff in place to provide its services. Many of the pharmacy’s team members are in training roles. The pharmacy has recognised this risk and has appropriate systems in place in place to support trainees. It is in the early stages of developing regular monitoring systems to support continual learning. Pharmacy team members are comfortable in sharing learning following mistakes made during the dispensing process. The pharmacy encourages the pharmacy team members to provide feedback. And their feedback has been acted upon to improve workload management and the pharmacy environment.

Principle 3. Premises

The pharmacy is generally clean and secure. It presents a professional environment for the delivery of its services. Pharmacy team members promote the use of the private consultation room when speaking to people accessing the pharmacy’s services.

Principle 4. Services, including medicines management

The pharmacy advertises and ensures that its services are accessible to people over its extended opening hours. It has up to date protocols and procedures in place for the delivery of its services. The pharmacy has good records and controls in place to ensure that its services are managed safely. It provides medicines in devices designed to help people remember to take them. And pharmacy professionals delivering services maintain records of interventions that they make to support people in taking their medicines safely. The pharmacy gets its medicines from reputable suppliers. And it stores and managed them appropriately to help make sure they are safe to use. But it does not always retain details of alerts issued about medicines which may be unfit for purpose. So, not all pharmacy team members may be able to access timely information to help inform conversations with people who may hear about an alert in the media.

Principle 5. Equipment and facilities

The pharmacy team has access to appropriate equipment for providing its services. The pharmacy applies regular monitoring checks to equipment. This ensures that equipment remains safe to use and is fit for purpose.