Asda Pharmacy (1092279)

Inspection summary findings

Principle 1. Governance

The pharmacy has up to date procedures to identify and manage risks to its services. It has an audit of key governance and safety tasks. But, when team members complete the audit they don’t always identify areas where they need to make improvements. The pharmacy mostly maintains the records it must by law. And it has systems in place to manage complaints and people can give feedback about its services. It listens to the feedback and makes changes where it can to improve services for people. The pharmacy team members read and follow the procedures. They complete regular training, so they know how to keep people’s information secure. And they understand how important their role is in keeping people’s information safe.  They know what to do to protect the welfare of a child or vulnerable adult if there is a concern.

Principle 2. Staff

The pharmacy team members are qualified and have the right skills for their roles and the services they provide. They undertake training regularly. But, they don’t have an opportunity to formally discuss their performance or individual training needs. So, it may be difficult to tailor the learning to the individual. The pharmacy team members feel able to raise concerns and use their judgement. They can discuss issues and act on ideas to support the delivery of services. But they don’t always establish and discuss specific causes of mistakes. So, they may miss chances to learn from errors and make changes to make things safer.

Principle 3. Premises

The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And the pharmacy has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy is accessible to people, including people using wheelchairs. And it provides its services safely and effectively. It stores, sources and manages its medicines safely. The pharmacy team members dispense medicines into devices to help people remember to take them correctly. But, they do not regularly provide these people with medicines information leaflets. They take some steps to identify people taking high-risk medicines and provide them with appropriate advice. But the team don’t have any written information for people to take away. So, people may not have all the information they need to help them take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect people's confidentiality.