Inspection outcome: Standards met
Last inspection: 30/05/2019
Pharmacy context
This community pharmacy is in an Asda Superstore in Barnsley, South Yorkshire. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. It provides a substance misuse service including needle exchange and supervised consumption. It provides private services such as hair loss treatment and period delay treatment. And it provides a seasonal flu vaccination service.
Inspection summary findings
Principle 1. Governance
The pharmacy has robust processes and procedures, so the team can manage the risks to its services. And it mostly keeps the records it must by law. The pharmacy advertises how people can provide feedback and raise concerns, and it is good at using the feedback it receives, to improve its services. The pharmacy keeps people’s private information safe. It has processes available to its team members, to help protect the welfare of vulnerable people. And the pharmacy team members all complete relevant training to their role so they know what to do if they have a safeguarding concern. The pharmacy’s team members record errors that happen when dispensing. They discuss their learning. And they use this information to make changes to help prevent similar mistakes happening again.
Principle 2. Staff
The pharmacy employs people with the right skills and qualifications to undertake the tasks within their roles. The pharmacy regularly reviews the times when team members work to make sure they are there to support the pharmacy when it is busy. The pharmacy is good at supporting its team members to complete training. And this helps them improve their knowledge and skills. And they can tailor their training to meet their own personal needs to make sure their knowledge is up to date. The pharmacy provides its team members with a process to raise professional concerns if necessary. And they feel comfortable in providing feedback.
Principle 3. Premises
The pharmacy is clean and properly maintained. It provides a suitable space for the health services provided. And the pharmacy has a room where people can speak to pharmacy team members privately.
Principle 4. Services, including medicines management
The pharmacy is accessible to people. And it provides its services safely and effectively. It manages and stores its medicines correctly. The team members identify people taking high-risk medicines, so they can monitor their treatment and give them advice. But they don't always have written information to give to people. And so, they may not be receiving the full information they need to take their medicines safely.
Principle 5. Equipment and facilities
The equipment and facilities the pharmacy uses in the delivery of services are clean, safe and protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |