Inspection outcome: Standards met
Last inspection: 03/09/2019
Pharmacy context
This is a community pharmacy set within a supermarket. The supermarket forms part of a larger leisure complex on the outskirts of Doncaster, South Yorkshire. The pharmacy opens extended hours over seven days each week, including late into the evening. The pharmacy sells over-the-counter medicines and dispenses NHS and private prescriptions. It also offers some private health services, including the supply of travel health medicines. The pharmacy offers advice on the management of minor illnesses and long-term conditions.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure. And it responds appropriately to feedback it receives about its services. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they have the skills and knowledge required to protect the safety and wellbeing of vulnerable people. The pharmacy generally keeps all records it must by law. But some minor gaps in records for controlled drugs result in some incomplete audit trails.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services effectively. It has good systems in place in respect of its training arrangements for new staff. And pharmacy team members engage in ongoing learning relating to their roles. Pharmacy team members take part in regular conversations relating to risk management and safety. And they have the confidence to follow the pharmacy’s feedback processes should they need to.
Principle 3. Premises
The pharmacy is secure and suitably maintained. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy advertises its services and makes them accessible to people. It has up-to-date procedures and protocols to support the pharmacy team in delivering its services. The pharmacy obtains its medicines from reputable sources. And it has appropriate systems in place to ensure it keeps these medicines safe and secure. People visiting the pharmacy receive advice and information to help them take their medicine safely. But the pharmacy doesn’t always provide written information to further help people who are taking high-risk medicines.
Principle 5. Equipment and facilities
The pharmacy has all the equipment and facilities it needs for providing its services. It monitors its equipment to help provide assurance that it is in safe working order. And pharmacy team members manage and use equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |