Inspection outcome: Standards met
Last inspection: 23/11/2023
Pharmacy context
This was a supermarket pharmacy on the edge of a city in an area including some deprivation, dispensing around 4000 NHS items per month and a small quantity of private dispensing. The store was open 24 hours and the pharmacy 9am – 9pm Monday to Friday, 9am – 8pm Saturday, and 9am – 6pm Sunday.
The NHS items included supply to around 11 patients in MDS trays.
Other NHS services provided were the standard Scottish pharmacy contract services – CMS, eMAS, smoking cessation and the gluten free food prescribing service for 6 patients.
Services provided under PGDs were unscheduled care, emergency hormonal contraception, chloramphenicol ophthalmic products and post-immunisation paracetamol. Additionally Asda private PGDs were in place for malaria prophylaxis, Ventolin inhalers and sildenafil tablets. All pharmacists were trained to deliver these and the malaria prophylaxis service was popular and well used.
A substance misuse service was provided to 2 supervised and 9 ‘takeaway’ methadone clients, and 1 takeaway buprenorphine clients.
Other services included blood pressure measurement, diabetes testing and cholesterol testing although these were not undertaken frequently. All staff members were trained to measure blood pressure.
There was a consultation room.
Inspection summary findings
Principle 1. Governance
The pharmacy appropriately manages the risks associated with the services it provides for people. It has a complete set of written procedures which help the team carry out tasks consistently and safely. Team members record and learn from the mistakes they make when dispensing. And they keep the records they need to by law. Team members have knowledge and experience to help support vulnerable people.
Principle 2. Staff
The pharmacy has sufficient team members with the knowledge to manage its workload and provide its services. The pharmacy supports its team members to complete appropriate training for their role and keep their skills up to date. Members of the team work well together and communicate effectively. And they are comfortable providing feedback and raising concerns should they need to.
Principle 3. Premises
The pharmacy premises are suitable for the services provided and the team maintains them to a high standard. The pharmacy has a private consultation room where people can have confidential conversations with a pharmacy team member.
Principle 4. Services, including medicines management
The pharmacy provides a range of services to support people's health needs. It manages its services well and they are easy for people to access. The pharmacy receives its medicines from reputable sources and stores them appropriately. And team members carry out checks to help ensure they keep medicines in good condition.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. Its equipment is fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |