Inspection outcome: Standards met
Last inspection: 27/09/2019
Pharmacy context
The pharmacy is in a large supermarket on the edge of Cumbernauld. It opens late in the evening. And it dispenses NHS prescriptions and provides a range of extra services. The pharmacy collects prescriptions from the local surgeries. And it supplies medicines in multi-compartmental compliance packs when people need extra help. A consultation room is available. And people can speak to pharmacy team members in private.
Inspection summary findings
Principle 1. Governance
The pharmacy team members work to professional standards. They provide safe services and look after people’s welfare. The pharmacy keeps records of mistakes when they happen. But, it does not always share the information with the pharmacy team. And they don't always know the risks when they are dispensing. The pharmacy keeps the records it needs to by law. And it provides regular training to keep confidential information safe. It understands its role in protecting vulnerable people. People using the pharmacy can raise concerns. And team members know to follow the company's complaints handling procedure.
Principle 2. Staff
The pharmacy monitors its staffing levels. And it ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance and identify and discuss their learning needs at review meetings to keep up to date in their roles. The pharmacy encourages and supports the team members to learn and develop. And they support each other in their day-to-day work.
Principle 3. Premises
The pharmacy premises are clean. And the pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know about its late opening hours and what services are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |