Pharmacy context
This is a community pharmacy on a street with other shops close to a city centre. It dispenses NHS prescriptions including supplying medicines by instalment and in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services, the NHS smoking cessation service and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. The superintendent pharmacist works full-time in the pharmacy. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes to help deliver services safely. The pharmacy keeps the records that it is required to by law. Team members record mistakes to learn from them but do not review these so may be missing some learning opportunities. They keep people’s private information safe and know how to help protect vulnerable people.
Principle 2. Staff
The pharmacy has enough team members either qualified or undertaking appropriate training to provide its services. The pharmacy gives them time during the working day to do this training. But it does not provide any on-going training or development which means team members may find it difficult to keep up to date with the skills and knowledge they need. Team members can make decisions relevant to their role.
Principle 3. Premises
The premises are safe and mostly clean. They are suitable for the pharmacy’s services. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to access its services, including having telephone consultations with people. It provides its services safely. The pharmacy obtains medicines from reliable sources and stores them appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to deliver its services. And it looks after it to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |