Apex Pharmacy (1040248)

Inspection summary findings

Principle 1. Governance

The pharmacy generally manages the risks associated with its services. But it does not always record mistakes that occur during the dispensing process. This may mean that staff are less able to spot patterns in mistakes and they may not always understand how to prevent similar mistakes in the future. The pharmacy largely keeps the records it needs to by law. And it protects people’s personal information. 

Principle 2. Staff

The pharmacy team are under some pressure to manage their workload, but new members have been employed to help relieve some of the pressure. And they are generally managing their workload well. Team members do not always get time set aside for training or receive feedback about their performance. This may make it harder for them to keep their knowledge and skills up to date.

Principle 3. Premises

The premises are generally suitable for the pharmacy’s services. 

Principle 4. Services, including medicines management

People with a range of needs can access the pharmacy’s services. The pharmacy generally provides its services safely. But it does not always highlight prescriptions for people taking some higher risk medicines. This could mean that they might not get all the information they need to take their medicines safely. The pharmacy generally manages its medicines adequately​

Principle 5. Equipment and facilities

The pharmacy generally has the equipment and facilities it needs to provide its services safely. But it does not always keep its equipment as clean as it could.