Inspection outcome: Standards met
Last inspection: 27/08/2019
Pharmacy context
This is a busy community pharmacy located in the heart of Madeley town centre. There are several other retail units and a large supermarket in close proximity and most people who use the pharmacy are from the local area. The pharmacy dispenses prescriptions, provides medicines in multi-compartment compliance aid packs to help people take them at the right time and it offers a delivery service four days a week for housebound patients. A wide variety of other services are also available including Medicines Use Reviews (MURs) and sexual health services such as emergency contraception and chlamydia screening. And the pharmacy provides a substance misuse treatment service, needle exchange programme and flu vaccines during the relevant season.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively identifies and manages risks. It explains how it uses and processes personal data and it keeps the records it needs to by law. The pharmacy team members are clear on their roles and how to raise concerns to help protect the wellbeing of vulnerable people. They follow written procedures to help make sure they complete tasks safely. And they learn from incidents and act to help prevent the same mistakes from happening again.
Principle 2. Staff
Pharmacy team members work well together to effectively deliver pharmacy services. They use their professional judgement to make decisions in the best interest of patients and they can raise concerns and provide feedback. Team members hold the appropriate qualifications for their roles and complete regular ongoing training to keep their knowledge up to date. They receive regular feedback on their performance to help identify and address any development needs.
Principle 3. Premises
The pharmacy provides a professional environment which is suitable for the delivery of healthcare. The pharmacy is clean and tidy and it has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible, and it provides them safely and effectively so that people receive appropriate care. It proactively identifies people on high-risk medicines to help make sure people get the information they need to take their medicines properly. The pharmacy sources and stores medicines appropriately and it carries out regular checks to make sure that they are suitable for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely and team members use the equipment in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |