Inspection outcome: Standards met
Last inspection: 28/10/2020
Pharmacy context
This is a community pharmacy on a busy high street in Pinner, London. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. It also offers flu vaccinations, Medicines Use Reviews (MURs), the New Medicine Service, a delivery service and provides medicines inside multi-compartment compliance packs for some people who find it difficult to manage their medicines. The inspection was undertaken during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has satisfactory processes in place to identify and manage risks. This includes the risks associated with COVID-19. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. The pharmacist is trained to protect the welfare of vulnerable people. And the pharmacy suitably protects people’s private information. However, parts of the pharmacy are untidy. This could increase the chance of mistakes happening. And the pharmacy doesn’t always record all the information in some of its records. This could mean that its team may not have enough information available if problems or queries arise in the future.
Principle 2. Staff
The pharmacy has enough staff to manage its workload adequately. The pharmacy’s team members are trained appropriately for their roles. They understand their roles and responsibilities. But members of the pharmacy team are not provided with many resources to complete their ongoing training. This could affect how well their skills and knowledge are kept up to date.
Principle 3. Premises
The pharmacy's premises provide an adequate environment to deliver its services. The pharmacy is small. But it has been adapted to help reduce the spread of infection during COVID-19.
Principle 4. Services, including medicines management
The pharmacy provides its services in a suitable way. It generally keeps appropriate records for its services. People can access the pharmacy’s services. The pharmacy obtains its medicines from reputable sources. And it stores as well as manages its medicines appropriately.
Principle 5. Equipment and facilities
The pharmacy has the necessary equipment and facilities it needs to provide its services safely. Its equipment is relatively clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |