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Pharmacy inspections

Inspection reports and learning from inspections

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Ancora Healthcare Limited (1116386)

Inspection outcome: Standards met

Last inspection: 09/01/2020

Pharmacy context

This community pharmacy is in the same building as a surgery on a main road leading into Scunthorpe, North Lincolnshire. It is open seven days a week and late into the evening. The pharmacy sells over-the-counter medicines and it dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions. It supplies some people with medicines in multi-compartment compliance packs, designed to help them remember to take their medicines. The pharmacy also provides a medicines delivery service to people’s homes.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services. It generally maintains its records as required by law. It keeps people’s private information secure. And it responds appropriately to feedback it receives about its services. Pharmacy team members act openly and honestly by sharing information when mistakes happen. And they show how they act to share learning and reduce risk following adverse events. They have the skills and knowledge required to protect the safety and wellbeing of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough skilled and knowledgeable people working to provide its services safely. It reviews its staffing levels and the skill mix of its team to ensure they remain appropriate. The pharmacy has appropriate feedback processes in place to support its team members in raising concerns if required. And its team members can provide examples of how the pharmacy uses their feedback to help manage pharmacy services. Pharmacy team members are generally enthusiastic about their roles and they understand the importance of sharing learning to improve safety across the pharmacy. They receive protected learning time and structured appraisals to support their continual development.

Principle 3. Premises

Standards met

The pharmacy is secure and maintained to the standards required. People using the pharmacy have the option to speak to a member of the team in confidence in a private consultation room.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are easily accessible to people. It obtains its medicines from reputable sources. And it has appropriate systems in place to ensure it keeps these medicines safe and secure. The pharmacy has procedures to support its team members in managing its services safely. The pharmacy team members follow these procedures. And people visiting the pharmacy receive advice and information to help them take their medicine safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment and facilities it needs for providing its services. And equipment is subject to regular monitoring checks to ensure it is safe to use and fit for purpose. Pharmacy team members act with care by using the pharmacy’s facilities and equipment in a way which protects people’s confidentiality.

Pharmacy details

291 Ashby Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards