Amber Pharmacy (1092960)

Inspection summary findings

Principle 1. Governance

The pharmacy proactively manages the risks associated with its services to ensure it keeps people safe. It completes risk assessments and regular audits to make sure it operates safely and to help improve the quality of its services. It asks its customers for their views and completes all the records that it needs to by law. Members of the pharmacy team work to professional standards, and they are clear about their roles and responsibilities. The pharmacy has effective systems to record their mistakes so that they can learn from them, and they act to help stop the same sort of mistakes from happening again. The team members keep people's private information safe. And they complete training, so they know how to protect children and vulnerable adults. 

Principle 2. Staff

The pharmacy’s team members work effectively together to manage the workload. The pharmacy team shares ideas and learning both inside and outside of the organisation to benefit other healthcare professionals and the wider public. Team members are well trained, and the pharmacy supports and encourages them to keep their skills up to date and supports their development. They are enthusiastic and knowledgeable about their roles. And the pharmacy enables them to act on their own initiative and use their professional judgement to benefit people who use the pharmacy’s services. Team members are comfortable providing feedback to their manager and they receive feedback about their own performance.

Principle 3. Premises

The pharmacy provides a professional environment for people to receive healthcare services. It has private consultation rooms that enables people with the opportunity to receive services in private, and have confidential conversations with members of the pharmacy team.

Principle 4. Services, including medicines management

The pharmacy offers a wide range of healthcare services which are tailored to the local community and are easy for people to access. It manages its services safely to help make sure people receive effective care. The pharmacy team members promote services to help improve people’s health and wellbeing. They work collaboratively with other healthcare professionals, and they engage people in quality conversations about their health leading to positive outcomes. The pharmacy sources and supplies medicines safely. And it carries out checks to ensure medicines are in good condition and suitable to supply. 

Principle 5. Equipment and facilities

Members of the pharmacy team have access to the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe to use.