Inspection outcome: Standards met
Last inspection: 24/02/2020
Pharmacy context
This is a community pharmacy in a shopping area in the village of Alveston, close to the town of Thornbury. Most people who use the pharmacy are elderly. The pharmacy dispenses NHS and private prescriptions and sells over-the-counter medicines. It also supplies several medicines in multi-compartment compliance aids to help vulnerable people in their own homes to take their medicines. The pharmacy offered a range of other services.
Inspection summary findings
Principle 1. Governance
The pharmacy’s practices are generally safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy keeps the up-to-date records that it must by law. The pharmacy team keep people’s private information safe and they know how to protect vulnerable people. But, they could be better at recording and learning from mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. The team members are encouraged to develop and keep their skills up to date and they are given time to do this at work. Those team members who are in training are supported with their courses. But, the pharmacy could have better procedures when people are on holiday or off sick so that the team are not put under pressure or fall behind with their work.
Principle 3. Premises
The pharmacy generally looks professional and is suitable for the services it provides. But, it could make better use of the space for the compliance aids to provide clear, separate, dedicated work areas. The pharmacy signposts its consultation room well, so it is clear to people that there is somewhere private for them to talk. But, the door to this room contains clear glass and so people’s privacy in here cannot be guaranteed.
Principle 4. Services, including medicines management
Most people can access the services that the pharmacy offers. But, some people with specific mobility needs may have difficulty entering the pharmacy. The pharmacy generally manages the services effectively to make sure that they are delivered safely. The team members make sure that people have the information that they need to take their medicines properly. The pharmacy mainly gets its medicines from appropriate sources but some medicines are not subject to recognised standards. This means that people may not be getting medicines of a desired quality. The pharmacy disposes of its medicines safely.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clan and fit-for-purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |