Inspection outcome: Standards met
Last inspection: 30/07/2019
Pharmacy context
This is an independent community pharmacy situated alongside other local shops in a residential area, on the outskirts of Maidenhead. It changed ownership in October 2018. Retail sales and dispensing NHS prescriptions are the main activities, but the pharmacy offers some other NHS funded services including Medicines Use Reviews (MURs) and the New Medicine Service (NMS).
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are suitably safe and effective. It protects people’s private information and keeps the records it needs to by law. The team usually follows written instructions to make sure it works safely, and it understands how to safeguard vulnerable people. But it could do more to make sure everyone in the team understands the pharmacy’s procedures and that they learn from their mistakes.
Principle 2. Staff
The pharmacy has the right staffing levels to meet its business needs. Pharmacy team members work well together and are comfortable raising concerns and providing feedback. They generally complete training relevant to their role. But the lack of structured ongoing training and development reviews may mean the pharmacy does not always identify gaps in team members knowledge and skills.
Principle 3. Premises
The pharmacy has the equipment it needs to provide its services.
Principle 4. Services, including medicines management
The pharmacy makes its services accessible and manages them effectively, so people receive appropriate care. It obtains medicines from licensed suppliers, and it carries out some checks to make sure that medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |