Alpha & Omega (9012291)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages the risks associated with its services. It has up-to-date written procedures that team members follow to help ensure they provide the pharmacy’s services safely. And it generally keeps the records it needs to by law. The pharmacy suitably protects people’s private information. And it provides team members with guidance to help them respond correctly to safeguarding concerns about vulnerable people. The team members respond appropriately when mistakes happen by identifying what caused the error and acting to prevent future mistakes. 

Principle 2. Staff

The pharmacy has a small team with the appropriate range of experience and skills to provide its services. Team members work well together and are good at supporting each other in their day-to-day work. They have opportunities to receive some feedback and complete training so they can suitably develop their skills and knowledge.

Principle 3. Premises

The pharmacy premises are clean, secure, and provide a suitable environment for the services provided. It has good facilities to meet the needs of people requiring privacy when using its services.

Principle 4. Services, including medicines management

The pharmacy provides a range of services that supports people's health needs. And it manages its services satisfactorily to help people receive their medicines safely and with appropriate care. Team members obtain medicines from reputable sources. And they adequately store and carry out checks to ensure medicines are in good condition and suitable to supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. And it makes sure it uses its equipment appropriately to protect people’s confidential information.