Allied Pharmacy – Trentham Road (9011525)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages risks, and its team members are clear about their roles. The pharmacy team keeps people’s information safe and team members understand their role in supporting vulnerable people. They record their mistakes, but there are gaps in the record so some opportunities for learning may be missed.

Principle 2. Staff

Pharmacy team members are suitably trained for the jobs that they do. But they do not receive any ongoing structured learning, so they may not always keep their knowledge up to date. The pharmacy team work well together, and they feel comfortable raising concerns and providing feedback within the pharmacy.

Principle 3. Premises

The pharmacy premises are well maintained and suitable for the services provided. The pharmacy has private consultation rooms which provide people with the opportunity to have a confidential conversation.

Principle 4. Services, including medicines management

The pharmacy suitably manages its services so that people receive appropriate care. It gets its medicines from licensed suppliers and team members carry out checks to make sure medicines are in a suitable condition for supply. But these checks are not always recorded so the pharmacy is not always able to demonstrate that medicines are being suitably stored.

Principle 5. Equipment and facilities

Pharmacy team members have access to the equipment they need for the services they provide. And they maintain the equipment so that it is safe to use.