Pharmacy context
The pharmacy is in St Blazey, Cornwall. It sells over-the-counter medicines and dispenses NHS and private prescriptions. The pharmacy team offers advice to people about minor illnesses and long-term conditions. The pharmacy offers a range of services including the NHS New Medicine Service (NMS), the NHS Hypertension Case Finding Service and the Pharmacy First Service. The pharmacy provides services to drug users. And it provides medicines in multi-compartment compliance packs to people to help them remember to take them at the right time. The pharmacy offers a delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy has some systems in place to identify and manage the risks associated with its services. Pharmacy team members record some of the mistakes they make but they do not review them regularly. This may mean that opportunities to learn from mistakes and take action to prevent them from happening again are lost. The pharmacy does not keep all the records required by law and does not have good governance procedures for the management of controlled drugs. The pharmacy has written procedures in place to help ensure that its team members work safely, although it is not clear which team members have read them. The pharmacy asks people for their feedback on its services and responds appropriately. It has the required insurance in place to cover its services. The pharmacy keeps people’s private information safe. Pharmacy team members know how to protect the safety of vulnerable people.
Principle 2. Staff
The pharmacy employs enough people who work effectively in their roles. Pharmacy team members complete regular learning to keep their knowledge and skills up to date. All team members have completed appropriate courses. The pharmacy team know how to and are confident to raise concerns at work.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare. The pharmacy has a soundproofed room where people can have private conversations with members of the pharmacy team. The pharmacy is adequately secured to prevent unauthorised access.
Principle 4. Services, including medicines management
The pharmacy supplied medicines to people safely. And it ensures it gives appropriate advice to people to make sure they use medicines correctly. The pharmacy team makes sure that people with different needs can access its various services. Team members take steps to identify people prescribed high-risk medicines to ensure that they are given additional information. The pharmacy obtains its medicines from reputable suppliers. It stores them securely but could make more regular checks to ensure that they are still suitable for supply. The pharmacy accepts unwanted medicines and disposes of them appropriately.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services. It keeps these clean, tidy and well-maintained. The pharmacy uses its equipment in a way that protects people’s confidential information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.