Inspection outcome: Standards met
Last inspection: 06/02/2020
Pharmacy context
This community pharmacy is in a retail unit at a supermarket development on the outskirts of Scunthorpe, North Lincolnshire. The pharmacy sells over-the-counter medicines and it dispenses NHS and private prescriptions. It offers advice on the management of minor illnesses and long-term conditions through its NHS services. And it offers some private health-check services. It supplies some people with their medicines in multi-compartment compliance packs, designed to help them remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies the risks associated with its services. It keeps people's private information secure. And it has appropriate arrangements for managing feedback and concerns. The pharmacy generally keeps all records required by law up to date. It supports its team members learning associated with the safety and wellbeing of vulnerable people. So, they are able to act to help protect these people if required. Pharmacy team members act openly and honestly by sharing information when mistakes happen. They contribute to regular safety reviews to share their learning. And they demonstrate how they apply this learning to reduce risk.
Principle 2. Staff
The pharmacy has enough skilled and knowledgeable people working to provide its services safely. It provides its team members with learning time. And its structured review processes encourages pharmacy team members to expand their knowledge and skills. The pharmacy has developed its approach to shared learning. And its team members show how this shared learning approach helps to improve safety across the pharmacy. Pharmacy team members are able to provide feedback and raise a concern at work should they need to.
Principle 3. Premises
The pharmacy is secure and maintained to the standards required. People using the pharmacy can speak with a member of the pharmacy team in confidence in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are accessible to people. It has procedures to help identify and manage the risks associated with providing its services. And it stores and manages it medicines safely and securely. Pharmacy team members provide information to people about the medicines they are taking. And they show how they manage services professionally through following the pharmacy’s procedures.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. It monitors its equipment to ensure it remains in safe working order. And pharmacy team members act with care by using the pharmacy’s facilities and equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |