Inspection outcome: Standards met
Last inspection: 18/09/2023
Pharmacy context
This community pharmacy is on a housing estate in Gainsborough, Lincolnshire. Its main services include dispensing NHS prescriptions and selling over-the-counter medicines. It also provides the NHS New Medicine Service (NMS), NHS blood pressure check service, substance misuse services, and flu and COVID vaccination services. It supplies some medicines in multi-compartment compliance packs, designed to help people remember to take their medicines. And it delivers medicines to people’s home.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services effectively. It keeps people’s confidential information secure. And it generally keeps the records it must by law. Pharmacy team members understand how to recognise and respond to safeguarding concerns. They reflect on the feedback they receive from people using the pharmacy. And they share learning and act to reduce risk following the mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy has a team of people who work well together to provide its services. Pharmacy team members complete regular learning relevant to their role. And they engage in structured reviews designed to support their learning and development. Pharmacy team members take part in regular conversations about workload and safety in the pharmacy. And they know how to provide feedback at work.
Principle 3. Premises
The pharmacy is clean and secure. It provides a modern and professional environment for delivering its services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy’s services are readily accessible to people. It obtains its medicines from reputable sources. And it generally stores its medicines safely and securely. It carries out ongoing checks to ensure medicines are fit to supply to people. Team members provide relevant information when supplying medicines to help people take them safely. But they do not always follow the pharmacy’s written procedures when providing medicines in multi-compartment compliance packs. So, they cannot be sure they always work in the safest and most effective way.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. It maintains its equipment appropriately. And its team members use the equipment and facilities in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |