Inspection outcome: Standards met
Last inspection: 07/11/2019
Pharmacy context
This is a community pharmacy located in the centre of Leamington Spa. It sells a range of over-the-counter medicines and dispenses prescriptions. It offers Medicines Use Reviews (MUR) and New Medicine Service (NMS) checks. It supplies medicines in multi-compartment compliance packs to residents in care homes and to a small number of people living at home. And it also administers flu vaccinations in the winter season. The pharmacy has a small number of people receiving instalment medicines for substance misuse treatment.
Inspection summary findings
Principle 1. Governance
The pharmacy has written instructions to ensure its services are delivered safely and effectively. It keeps the records it needs to by law and it asks people who use its services for their feedback. Members of the pharmacy team manage people’s personal information appropriately. And they understand how they can help protect vulnerable people. Members of the pharmacy team record their mistakes that happen during the dispensing process. But they do not always review their mistakes effectively. So they may be missing opportunities to learn and to prevent them from happening again.
Principle 2. Staff
The pharmacy has sufficient team members to manage its current workload. Members of the pharmacy have the appropriate qualifications for their roles and they are well-supported with on-going training to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy is adequately maintained. But the dispensary is cluttered and untidy. This reduces the efficiency of the dispensing operation and may increase the risk of errors.
Principle 4. Services, including medicines management
Overall, the pharmacy manages its services adequately and people with a range of needs can access its services. It obtains its medicines from reputable suppliers. And it takes the right action in response to safety alerts, so that people are supplied with medicines that are fit for purpose. Members of the pharmacy team know about higher-risk medicines. But prescriptions for these medicines are not always highlighted so people may not always be provided with all the advice they need to take their medicines safely and effectively.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs to provide its services. And its equipment is adequately maintained.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |