Inspection outcome: Standards met
Last inspection: 05/02/2020
Pharmacy context
This community pharmacy is in the centre of the small town of Chatteris, alongside a range of other independent retail and food outlets on the high street. Its main activity is dispensing NHS prescriptions and providing advice on healthcare matters over the counter. It also offers seasonal flu vaccinations, delivers medicines, and supplies instalment doses to people on substance misuse programmes. It has a needle exchange service. And it supplies medicines in multi-compartment compliance packs to quite a few people who need help in taking their medicines at the right time. The pharmacy team provides blood pressure checks and blood glucose checks.
Inspection summary findings
Principle 1. Governance
The pharmacy team works in a safe and effective manner and it identifies and manages the risks associated with its services well. The team members proactively learn from their mistakes and make improvements to reduce risks in the pharmacy. And they understand and work within their roles and competencies. The pharmacy keeps accurate records about its services. It makes sure people’s personal information is held safely. And the team members understand their role in making sure vulnerable people are protected.
Principle 2. Staff
The pharmacy team members work very closely together, and they are well-trained. There are enough of them to manage the workload safely and they receive good support in keeping their skills and knowledge up to date. They share and can implement ideas to make the pharmacy safer. And they learn from mistakes in an open and honest way. The team members have appropriate support in place should they need to raise any concerns about the pharmacy.
Principle 3. Premises
The pharmacy’s premises are suitable for the services it offers, and they are adequately maintained. The pharmacy has a consultation room which offers people more privacy for services and sensitive conversations.
Principle 4. Services, including medicines management
The pharmacy team works together in an organised way to make sure the pharmacy’s services are safe and are generally accessible to people. Members of the pharmacy team know about the checks they should make when supplying medicines which are higher-risk so people get the right advice about their medicines. The team checks its medicines regularly to make sure they are in-date. And they take the right action if there are safety concerns about medicines so these are not supplied to people.
Principle 5. Equipment and facilities
The pharmacy has the right equipment and facilities to provide its services safely. It carries out checks to make sure its equipment is working properly.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |