Inspection outcome: Standards met
Last inspection: 09/06/2021
Pharmacy context
This is a community pharmacy in the centre of the city of Gloucester. A wide variety of people visit the pharmacy. It dispenses NHS and private prescriptions and sells over‐the‐counter medicines. The pharmacy supplies several medicines in multi‐compartment compliance packs to help vulnerable people in their own homes to take their medicines. The inspection was carried out during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are generally safe and effective. It is appropriately insured to protect people if things go wrong. The pharmacy keeps the required up‐to‐date records. The team members keep people’s private information safe and they know how to protect vulnerable people. But, they could learn more from their mistakes to prevent them from happening again.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. And the team members are flexible and cover holiday or sickness. They work well together and are comfortable about providing feedback to their manager. He acts on this to improve services at the pharmacy. The pharmacy team members do some learning to keep their skills and knowledge up to date. But this could be more frequent to make sure that there are no gaps in their knowledge.
Principle 3. Premises
The pharmacy looks professional and is suitable for the services it offers. It is clean, tidy and organised. The premises are thoroughly cleaned to reduce the likelihood of transmission of coronavirus. The pharmacy signposts its consultation room so it is clear to people that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
The pharmacy offers several services including some specifically related to COVID-19. Everyone can access these services. The pharmacy generally manages its services effectively to make sure that they are delivered safely. The pharmacy team members make sure that people have the information they need to use their medicines properly. The pharmacy gets its medicines from appropriate sources and stores them safely. But it could have a better audit trail showing that people do not get medicines that are subject to any concerns or recalls.
Principle 5. Equipment and facilities
The pharmacy mainly has the appropriate equipment and facilities for the services it provides. And, the team members make sure that they are clean and fit‐for‐purpose. But there could be more robust physical measures in place to reduce the spread of coronavirus.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |