Inspection outcome: Standards met
Last inspection: 08/05/2019
Pharmacy context
The pharmacy is on a busy road in Ormesby, Middlesbrough. It dispenses NHS and private prescriptions and sells over-the-counter medicines. The pharmacy offers a prescription collection service from local GP surgeries. And it delivers medicines to people’s homes. It supplies medicines in multi-compartmental compliance packs, to help people remember to take their medicines. And it provides NHS services such as flu vaccinations, emergency hormonal contraception and a substance misuse service.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages risks to its services. And it protects people’s private information. The pharmacy has up-to-date procedures for team members to follow. And it has systems for people using its services to feedback their views. The pharmacy keeps the records it needs to by law. But some patient details are missing from the unlicensed special records.
Principle 2. Staff
The pharmacy has enough trained team members to provide its services safely. The pharmacy team members work within their skills and qualifications. The pharmacy team members reflect on their performance. And discuss their learning needs at regular review meetings. This ensures they keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training.
Principle 3. Premises
The pharmacy’s premises are suitable to provide its services safely and is secure when closed. The pharmacy’s team appropriately manages the available space and is clean and clutter free.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. The services are generally well managed. The pharmacy may not always record advice given to people who get higher-risk medicines. So, it may not be able to refer to this information in the future if it needed to. The pharmacy gets its medicines from reputable suppliers. It responds to drug alerts and product recalls. And it makes sure that its medicines and devices are safe to use. It sources and manages its medicines, so they are safe for people to use.
Principle 5. Equipment and facilities
Equipment required for the delivery of pharmacy services is readily available, stored appropriately and used in a way that protects the privacy and dignity of patients.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |