Inspection outcome: Standards met
Last inspection: 10/08/2020
Pharmacy context
This is an independently run, local community pharmacy, in a residential area of Southall. In addition to dispensing prescriptions and selling over-the-counter medicines, the pharmacy supplies medicines in multi-compartment compliance aids. And it provides a delivery service for the vulnerable and housebound. The pharmacy also provides drug treatment services to people who have developed a dependency from substance misuse. And it plans to offer a flu vaccination service for the forthcoming flu season. The inspection was conducted during the COVID-19 pandemic. The pharmacy had limited its range of services due to the pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy satisfactorily identifies and manages the risks associated with the provision of its services. And its team members have adapted their working practices to minimise risks to people's safety during the COVID-19 pandemic. The pharmacy adequately manages people’s personal information. And it knows how to protect vulnerable people. The pharmacy has adequate procedures to learn from its mistakes. But it could be missing opportunities to improve the safety and quality of its services because it doesn’t routinely record enough information about its near miss mistakes.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively. And team members work well together. They are comfortable about providing feedback to one another, so that they can maintain the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy’s premises are clean and well maintained. They provide a safe, secure and professional environment for people to receive healthcare services.
Principle 4. Services, including medicines management
The pharmacy provides its services safely. And makes them available to people. Staff understand the actions to take if any medicines or devices are not safe to use to protect people’s health and wellbeing. The pharmacy team gets its medicines and medical devices from appropriate sources. And checks the appropriateness of its medicines to ensure that they are supplied safely. But while the team stores its medicines safely, it does not carry out all of its background checks thoroughly enough which means that there is a risk that products could inadvertently be supplied with an inadequate shelf life.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And, it uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |