Inspection outcome: Standards met
Last inspection: 28/03/2024
Pharmacy context
This pharmacy is located on an industrial estate in South Ockendon in Essex. It is an NHS distance-selling pharmacy which mainly dispenses medications for multi-compartment compliance packs for people residing in the community and in care homes. It also provides the New Medicines Service (NMS) and receives hospital discharges and reviews these for medicine changes for people in the care homes. The pharmacy also sells both General Sales List (GSL) and Pharmacy only (P) medicines through its website (www.allcures.com).
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with supplying medicines and selling medications online. The pharmacy keeps the records it needs to by law, and it has procedures in place to learn from mistakes. And people can provide feedback about the pharmacy in a variety of ways.
Principle 2. Staff
The pharmacy has enough team members to manage its workload effectively. Team members have completed the right training for the roles they undertake, and they feel comfortable raising any concerns. Team members do some ongoing training to help keep their knowledge and skills up to date. And they have a regular formal review of their progress.
Principle 3. Premises
The pharmacy is clean and tidy and has plenty of space for team members to work in. The pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely, and it stores its medicines appropriately. The pharmacy obtains its medicines from reputable sources. And it responds to safety alerts and recalls appropriately so that people get medicines and medical devices that are fit for use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide a safe and effective service. And it uses this equipment to protect people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |