Alcester Pharmacy (1037754)

Inspection summary findings

Principle 1. Governance

Overall, the pharmacy manages risks in an adequate manner. It protects people’s private information appropriately and maintains its records in accordance with the law. Pharmacy team members deal with their mistakes responsibly. But they are not always recording or formally reviewing them. This could mean that they may be missing opportunities to learn from their mistakes and prevent them happening again.

Principle 2. Staff

The pharmacy provides services using a team with a range of skills and experience. The pharmacy's team members largely understand their roles and responsibilities. And the company provides them with resources to keep their skills and knowledge up to date. The pharmacy overall, has limited numbers of staff to manage its workload. The team can sometimes manage. But this requires ongoing monitoring. And members of the pharmacy team are not always able to obtain staff as contingency. This can mean that they struggle with the workload and could make it more difficult to manage all their workload safely.

Principle 3. Premises

The pharmacy premises provide a professional environment to deliver healthcare services. The pharmacy is clean, and it has a separate space where private conversations and services can take place. But parts of it are untidy.

Principle 4. Services, including medicines management

In general, the pharmacy provides its services in an appropriate manner. The pharmacy delivers people’s medicines to them in a safe manner. It obtains its medicines from reputable sources. And it usually stores as well as largely manages its medicines appropriately. The pharmacy’s team members routinely identify people receiving higher-risk medicines. But they don’t always record relevant information. This makes it harder for them to show that people are provided with the right advice to take their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment and facilities it needs to provide its services safely. The pharmacy uses its facilities appropriately to help protect people’s privacy.