Al Shafa Pharmacy (1116886)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages the risks associated with its services. It keeps the records it needs to by law and it mostly protects people’s private information. The pharmacy provides team members with training and guidance to help them respond correctly to safeguarding concerns to help protect vulnerable people. The team members respond appropriately when mistakes happen by identifying the cause and acting to prevent future mistakes. However, the pharmacy’s written procedures have not been reviewed for two years which runs the risk that team members may not be following up-to-date procedures.

Principle 2. Staff

The pharmacy has a team with the appropriate range of experience and skills to safely provide its services. Team members work well together and are good at supporting each other in their day-to-day work. They discuss ideas and implement new ways of working to enhance the delivery of the pharmacy’s services. The team members have some opportunities to receive feedback and complete training so they can suitably develop their skills and knowledge.

Principle 3. Premises

The pharmacy premises are secure and suitable for the services provided. And the pharmacy has appropriate facilities to meet the needs of people requiring privacy when using its services.

Principle 4. Services, including medicines management

The pharmacy provides a range of services which are easily accessible and help people to meet their healthcare needs. Team members manage the pharmacy services safely and effectively to help make sure people receive medicines when they need them. They obtain medicines from reputable sources, and they adequately store and carry out checks on medicines to ensure they are in good condition and appropriate to supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and it uses its facilities to suitably protect people’s private information.