Al-Shafa Pharmacy (1104967)

Inspection summary findings

Principle 1. Governance

The pharmacy suitably identifies and manages the risks associated with its services. It has up-to-date written procedures that the pharmacy team generally follows. And it completes all the records it needs to by law. The pharmacy protects people’s private information correctly and the pharmacy team has training and guidance to respond to safeguarding concerns. The team members, on most occasions, respond correctly when errors occur. They discuss what happened and they take appropriate action to prevent future mistakes. But they don’t always keep full records of errors to review and improve their practice.

Principle 2. Staff

The pharmacy has a team with an appropriate range of skills and experience to support its services. Team members work well together and support each other in their day-to-day work. They frequently discuss ideas to enhance the delivery of the pharmacy’s services. Pharmacy team members receive feedback on their performance to help them keep their knowledge and skills up to date.

Principle 3. Premises

The pharmacy premises are clean, secure and suitable for the services provided. And the pharmacy has appropriate facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

The pharmacy provides a range of services which are easily accessible for people. And it manages its services well to help people receive appropriate care. The pharmacy team suitably plans for the introduction of services to help ensure people receive safe and effective care. The pharmacy gets its medicines from reputable sources and it stores them properly. The team generally carries out checks to make sure medicines are in good condition and appropriate to supply.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and to suitably protect people’s confidential information.