Pharmacy context
This community pharmacy is located within a parade of shops, in a residential area of Smethwick. It is open late nights and at weekends. The pharmacy dispenses prescriptions and provides some medicines in multi-compartment compliance aid packs, to help people take them at the right time. It also offers a substance misuse service. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed. The inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services. And it keeps the records it needs to by law. Pharmacy team members are clear about their roles, and they understand how to keep people’s private information safe and raise concerns to protect the wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members are suitably trained for the roles in which they are working, and they can provide feedback on the pharmacy and its services. But ongoing learning and development is limited which may mean that team members are not always able to effectively identify and address gaps in their knowledge.
Principle 3. Premises
The pharmacy is generally well maintained. It has a consultation room where people can speak to the pharmacy team in private. But this is not advertised and the room is cluttered, which means that it is not suitable for use.
Principle 4. Services, including medicines management
The pharmacy’s services are generally suitably managed so that people receive appropriate care. And pharmacy team members complete some checks to help make sure medicines are kept in good condition.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services and team members use the equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |