Akshar Pharmacies (1040226)

Inspection summary findings

Principle 1. Governance

The pharmacy makes sure that its team members understand their roles and responsibilities, and how to carry out activities. And it has written procedures to help it deliver safe and effective services. Team members know how to help and protect vulnerable people and there are ways in which the public can provide feedback. The pharmacy protects people’s information and largely keeps the records it needs to by law. When a dispensing mistake happens, team members generally respond well. But they do not always record any mistakes, which could make it harder to review them and identify any patterns or trends. 

Principle 2. Staff

The pharmacy has enough staff for the services it provides and manages its workload safely. Some learning resources are available to the team for ongoing training, and team members can access these during work hours. Team members work well together and can raise concerns if needed, in an open and honest environment.

Principle 3. Premises

The pharmacy is clean and tidy, with adequate space for providing its services safely. The premises are safe and appropriately maintained and is secure from unauthorised access. The premises help protect people’s confidential information.

Principle 4. Services, including medicines management

The pharmacy suitably manages its services and people with varying needs can access them. It sources its medicines from reputable suppliers and stores them appropriately. The correct disposal methods for medications are used where necessary. Team members know the right actions to take in response to safety alerts and recalls, but they do not keep a record of these. This could make it harder for the pharmacy to show what it has done to ensure medicines and medical devices are fit for purpose. 

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to deliver its services safely, while protecting people’s private information. It maintains its equipment so that it is safe to use and has adequate resources to provide information to people.