Airth Pharmacy (1092302)

Inspection summary findings

Principle 1. Governance

The pharmacy trains the pharmacy team to work to policies and procedures. But, the pharmacy team do not always keep records when things go wrong. This prevents the team members from learning about their weaknesses. And prevents the pharmacy from making needed service improvements. ​The pharmacy keeps the records it needs to by law. And it understands its role in protecting vulnerable people. The pharmacy trains the pharmacy team to keep confidential information safe. But, it does not always comply with its own data protection procedures. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. And the pharmacy team listen to people and put thing​​s right when they can.

Principle 2. Staff

The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members support each other in their day-to-day work. They can speak up when there are problems. And suggest service improvements when needed. The pharmacist updates team members when there are service changes. But there is limited access to ongoing training. And this may prevent pharmacy team members from improving in their roles. The pharmacy enrols team members onto the necessary courses. But more support is needed to ensure they make adequate progress.

Principle 3. Premises

The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

Principle 4. Services, including medicines management

The pharmacy is accessible to people with mobility difficulties. It displays its opening times in the window, and provides access to patient information leaflets. This means that people know what services and extra support is available to them. The pharmacy has working instructions in place for its services. And this ensures the pharmacy team are supported to work in a safe and effective way.  The pharmacy dispenses multi-compartmental compliance packs. Butit does not always supply additional information to support people and their carers. The pharmacy sources, stores and manages its medicines. It updates the pharmacy team about high-risk medicines. And this means that team members know when to provide people with extra information.

​

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services.  But, it needs to provide assurance that the equipment has been regularly​ tested or replaced, and is measuring properly.