Inspection outcome: Standards met
Last inspection: 08/11/2019
Pharmacy context
This is a busy community pharmacy located on a main road in the town centre. Most people who use the pharmacy are from the local area. The pharmacy mainly dispenses NHS prescriptions and sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. The pharmacy stays open for 100 hours per week and overnight on three nights.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages risks and takes some action to improve patient safety. It has written procedures on keeping people’s private information safe and the team understands how it can help to protect the welfare of vulnerable people. It generally keeps the records required by law, but some details are missing, which could make it harder to understand what has happened if queries arise.
Principle 2. Staff
The pharmacy team members are qualified for the jobs they do. The team members work well together and are comfortable providing feedback to their managers. They get some ongoing training to help them keep up to date. But this is not always structured or recorded, so gaps in their knowledge might not be identified and supported.
Principle 3. Premises
Principle 4. Services, including medicines management
The pharmacy offers healthcare services which are easy for people to access. Services are generally well managed, so people receive appropriate care. The pharmacy gets its medicines from reputable sources. And it carries out some checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |