Inspection outcome: Standards met
Last inspection: 22/01/2020
Pharmacy context
This is a community pharmacy in a small village on Nottinghamshire’s border with Derbyshire. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. It offers advice on the management of minor illnesses and long-term conditions. It supplies some people with medicines in multi-compartment compliance packs, designed to help them remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It keeps people’s private information secure and generally keeps all records it must by law. It advertises and responds to feedback about its services appropriately. Pharmacy team members act openly and honestly by sharing information when mistakes happen during the dispensing process. And they regularly share learning and make changes to their practice to improve patient safety. They have a sound understanding of their role in protecting vulnerable people. And they act to protect the welfare of these people by reporting and documenting their concerns.
Principle 2. Staff
The pharmacy has a committed and knowledgeable team that works hard to provide its services effectively. The pharmacy responds appropriately when additional staffing resources are required to support the safe running of the pharmacy. It promotes how its team members can provide feedback. And it acts appropriately by responding to this feedback. The pharmacy is particularly good at encouraging team members to engage in continual learning relating to their roles. It does this by supporting in-house learning and attendance at regular learning events which help to develop team members skills.
Principle 3. Premises
The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. The pharmacy’s private consultation room is well designed to support the safety of those using it. And pharmacy team members actively promote the availability of the room.
Principle 4. Services, including medicines management
The pharmacy advertises its services and ensures these are accessible to people. It obtains its medicines from reputable sources. And it stores and manages its medicines safely and securely. Pharmacy team members follow the pharmacy’s procedures when delivering services. And they work effectively with other healthcare providers. This helps to ensure people receive timely access to the medicines they require. But they do not always supply information leaflets when dispensing medicines in multi-compartment compliance packs to help people take their medicine safely.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs for providing its services. And it regularly monitors and replaces equipment to ensure it remains in working order. Pharmacy team members manage and use the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |