Inspection outcome: Standards met
Last inspection: 06/02/2020
Pharmacy context
This is a community pharmacy on a parade of shops in Middlesbrough. Cleveland. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It provides NHS services, such as the New Medicines Service (NMS) and medicines use reviews (MURs). The pharmacy supplies medicines in multi-compartment compliance packs to people living in their own homes. And it provides a free home delivery service to people who request it.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with the services it provides to people. And it has a set of written procedures for the team members to follow to help them work effectively. The pharmacy keeps the records it must have by law. But a regular CD balance check is not always done. So, if there is a discrepancy this cannot be dealt with in a timely manner. The pharmacy keeps people's private information secure. The team members know when and how to raise a concern to help safeguard the welfare of vulnerable adults and children. The team members openly discuss mistakes that they make when dispensing. But they do not keep notes of these discussions. And so, they may not be able to refer to them in the future.
Principle 2. Staff
The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely and effectively. They work well together to manage their workload. And they feel comfortable to raise professional concerns when necessary. The pharmacy team do not have regular appraisal, So, they may miss opportunities for the team to discuss any training needs or issues that they are concerned about.
Principle 3. Premises
The pharmacy premises are secure and well maintained. And suitable for the services the pharmacy provides. The pharmacy has a sound-proofed room where people can have private conversations with the pharmacy's team members.
Principle 4. Services, including medicines management
The pharmacy's services are accessible to people. And the pharmacy mostly manages its services appropriately and delivers them safely. The pharmacy sources its medicines from licenced suppliers and it appropriately stores them. It supports some people by providing their medicines in multi-compartment compliance packs to help them take them correctly. But it doesn't provide these people with all the information they may need about their medicines. The pharmacy has some safeguards in place to provide a safe and effective home delivery service. The pharmacy may not always give advice to people taking high risk medication. And when they do this is not routinely recorded. So, it may not be able to refer to this information in the future if it needs to.
Principle 5. Equipment and facilities
The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy mostly uses its equipment and facilities to protect people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |